Installation & Training

Once a customer has acquired a solution we follow a detailed plan, which has been created based on the customers' needs. Some customers require very little interaction, while others might need more extensive and specialized assistance. The tasks typically associated with installation and training are:

• Client and server software installation (on site)
• HSM installation (on site)
• Interfacing the Cryptomathic application with back-end systems, e.g. a listener or a DLL
• Test / Pilot / Production commencement

Our installation staff are highly experienced and are accustomed to situations that may cause hick-ups during this phase. Our staff will often solve the problems on the fly but can also rely on our delivery team to support remotely by making swift and adequate changes to solve any unforeseen hurdles.

Training

We provide our customers with the flexibility to choose between remote and onsite training options. During training, we prioritize the education of the staff responsible for operating our solutions. This approach not only helps our clients save valuable resources in the long term but also enables our support team to identify and address any issues that may arise over time.

Our product training sessions typically consists of:

• Install
• Set-up
• Upgrade
• Trouble shooting
• Functionality with a strong focus on the customer's requirements
• Usage, e.g. running through the different user roles

Many customers also take advantage of our off-site (but on-line) and on-site re-training, which is advantageous for companies with changing staff as well as companies wishing to stay on top of functionality and efficient use as new product versions are released.