Once a customer has acquired a solution we follow a detailed plan, which has been created based on the customers' needs. Some customers require very little interaction, while others might need more extensive and specialized assistance. The tasks typically associated with installation and training are:
Our installation staff are highly experienced and are accustomed to situations that may cause hick-ups during this phase. Our staff will often solve the problems on the fly but can also rely on our delivery team to support remotely by making swift and adequate changes to solve any unforeseen hurdles.
We provide our customers with the flexibility to choose between remote and onsite training options. During training, we prioritize the education of the staff responsible for operating our solutions. This approach not only helps our clients save valuable resources in the long term but also enables our support team to identify and address any issues that may arise over time.
Our product training sessions typically consists of:
Many customers also take advantage of our off-site (but on-line) and on-site re-training, which is advantageous for companies with changing staff as well as companies wishing to stay on top of functionality and efficient use as new product versions are released.
"With Cryptomathic’s issuing and authentication solution, Elan is now providing an integrated solution that delivers the end-to-end EMV environment, from card issuance to payment authorization. This is a great benefit for Elan and our clients - improving efficiency and security while achieving compliance."
"Previously, our clients had to print, sign and send documents manually for compliance reasons. Now they can do it in a smart, easy and time-saving way. Thanks to the Cryptomathic Signer solution they can sign their contracts digitally in e-Banking – while meeting all legal and compliance requirements."
“CSG has enabled us to accelerate the delivery of crypto applications while generating financial and effort savings.”
“Cryptomathic’s solution has enabled Swedbank to meet its compliance requirements and significantly reduce the cost of key management to security operations.”
“Initially selected as a technology supplier, Cryptomathic is now a key partner for the ongoing development and expansion of our strong authentication and digital signature service portfolio. Cryptomathic has been more than capable of understanding our market requirements and together, we are now taking the additional step of launching an innovative offering in mobile security”
“We are delighted with the service provided by Cryptomathic in delivering a robust, flexible and future proof authentication solution for the Open24 channels. We got exactly what was promised on day 1 and customer feedback has been good.”
“We chose to partner with Cryptomathic for its market-leading position and unrivalled experience in this field. The CardInk solution offers First Data and our clients the security, flexibility and scalability required in today's rapidly evolving payments market.”
“Cryptomathic CardInk has been chosen as the only external element to the MasterCard Mobile Over-the-Air Provisioning Service, as it provides MasterCard with an industry-leading data generation solution, which is highly secure, efficient and scalable to future programme requirements.”
At the leading edge of security provision within its key markets, Cryptomathic closely supports its global customer base with many multinationals as longstanding clients.
A guide to selecting a solution that best address your needsREAD WHITE PAPER
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