The last few months have been exciting for all stakeholders involved in the implementation and use of the eIDAS toolbox. Some important milestones have been reached and new initiatives are taking off. However, to really increase the uptake of eIDAS enabled services, a three-pronged approach is needed to really bolster the main growth drivers. This approach is based on the feedback received from the various respondents in a recent ENISA survey and its accompanying report.  

Integrating the Services

The first prong is integration, which needs to happen at several levels. Firstly, the national level approach taken by various EU countries towards trust services or eIDs previously needs to be harmonized. This standardization would make things easier for all stakeholders and would really allow the governments to improve their own service levels and delivery.

Secondly, the integration needs to happen between the various market participants. Developers, service providers, consultants, businesses, regulators etc., need to work together to achieve integration at the business level.  

Finally, integration of trust services and eID needs to happen at the level of individual business processes. This would make the benefits apparent to users in their daily lives.

Enhancing the User Experience

New call-to-actionAny services or application that is designed to be used by the mass market needs to focus on the user experience (UX). This enhanced UX is what has driven the success of various mobile and digital platforms. Along with interoperability and security, usability is one the most important elements of modern service delivery and critical to increasing eID and trust services uptake.

The second aspect of this is providing training and creating awareness about the capabilities and features of trust services.

All stakeholders like enterprises, citizens, governments and organisations must be targeted with appropriate informational campaigns and their understanding enhanced through webinars, infographics, videos and other tools. Having a harmonized approach to electronic identification and trusts services across the various EU countries would go a long way in increasing usability as stakeholders don’t have to grapple with varying approaches.

Building the Environment

To increase the uptake of trust services and electronic identification, it is essential to create the necessary environment which means a combination of standards, applications and compatible services. There are large chunks of commercial and public sector services that have low-digitization and bringing them into the 21st century would be a huge boost to the goal of the Digital Single Market and eIDAS based services can obviously then play a greater role there.

Innovation must also be encouraged and new service synergies must be explored like the use of eIDAS trust services in things like eSeals, eTimestamps, eInvoicing, advanced biometric electronic signatures, use cases for IoT devices, blockchain based eID systems and so on. Related directives like the Revised Payment Services Directive (PSD2) also provides a great many opportunities to make full use of the eID tools and trusts services enabled by eIDAS.

Conclusion

This three-pronged approach of integrating, enhancing and building can go a long way towards promoting the adoption of electronic IDs and trusts services enabled by eIDAS. Eventually though, it simply boils down to creating awareness, providing a delightful and safe user experience, and creating the necessary technical environment for these technologies to flourish.

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References and Further Reading

 

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