The ultimate aim of regulations like eIDAS is the creation of a true Digital Single Market (DSM). eIDAS plays its role by providing the necessary authentication and trust service tools to address the needs of the DSM. In order to succeed, however, it is necessary to know what exactly each stakeholder in that market needs.

In this article, we briefly look at all the stakeholders that eIDAS has to cater to. We analyse the needs of each of those stakeholders and the potential value addition provided by eIDAS and eIDAS enabled solutions.

Regulators

Regulations and legal requirements form the bedrock of eIDAS. It has been designed from the ground up to ensure complete compliance while simplifying the actual implementation as much as possible. The regulatory environment is a complex mixture of national and supra-national guidelines and eIDAS cannot hope to succeed without taking all of them into consideration simultaneously and providing an integrated solution.

Regulators, national competent authorities and the supervisory bodies rely on the solutions provided by eIDAS to minimize non-compliance and any potential breaches. It is in their interest that the market operates smoothly and with as little manual intervention as necessary.

Demand-side customers

New Call-to-actionThe demand side of the market is composed of the users of eID and trust services. These can be service providers like banks, companies, universities, public utilities, hospitals, governments etc. These entities use the tools provided by eIDAS to deliver services to their customers.

Also on the demand side are the ultimate end users – the retail customers and companies that use the services provided by business providers and governments. eIDAS has to ensure that the needs of both these groups are met. The potential solutions must be cheap and easy to deploy, easy to use,
cost effective and so on.  

Supply side users

New Call-to-actionThe supply side is made of various groups as well. These are the eID service providers and the eTrust service providers that build and deploy solutions on behalf of their clients that need them. There are other supply side stakeholders as well like hardware providers, software developers, solution integrators etc.

This group is responsible for building, deploying and maintaining the solution in most cases. They need the solutions to be easy to implement and free of any vulnerabilities or drawbacks.

Intermediaries and Facilitators

Finally, we have entities like consulting companies and solution providers that advise their clients to deploy a particular solution to meet their needs. They can play a critical role as many companies do not have the in-house expertise to assess various solutions and rely on consultants to develop a broad strategy for their businesses.

Over time, these consulting companies must develop a good understanding of the various eIDAS enabled solutions along with the potential cost, volume and other such aspects. The successful implementation of any solution would depend on the overall business strategy developed here.

Conclusion

We have barely scratched the surface of the various needs of all the various stakeholders in the Digital Single Market. Yet, we can already see how all of them are related in one way or another and how managing the complex interplay of their individual needs would lead to a successful outcome. The design philosophy behind eIDAS has ensured that the needs of the entire market are met to the greatest extent possible.

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References and Further Reading

Image: Pmbok cafe s2w2 stakeholder 010, courtesy of Robert Higgins, Flickr (CC BY 2.0)

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