Maintenance

Cryptomathic products are regularly enhanced and updated. This is in-line with customer and market requirements, for instance:

  • New functionality, e.g. implementation of new specifications
  • A change to existing standards
  • Security, e.g. increase in key lengths
  • Usability
  • System integration

We strive to release only one new major version per year. We also do interim releases, e.g. to meet customers' demands (if they cannot wait for the next major release). Cryptomathic products are supported two versions back, which means that our customers, in most cases, will only be required to make an upgrade (which is simple, automated and straight forward) every second year.

Support

Cryptomathic offers worldwide support to hundreds of customers on six continents. We offer direct support to a range of customers as well as indirect (second line) support via selected partners, when these act as resellers.

Based on the line of business, global reach and other factors, our customers' requirements for support differ greatly. Rather than categorizing our customers we treat them all as unique entities and devise a support plan that suits their exact requirements.

Cryptomathic standard support packages in addition to tailor made packages:

  • Daily support Monday - Friday as well as
  • Saturday - Wednesday for customers in Middle East, e.g. Saudi Arabia
  • Sunday - Thursday for customers in Middle East, such as Qatar and UAE
  • Round the clock support 24/7 * 365
  • Bespoke support devised on a case-by-case basis, e.g.
    • Daily support with a set number of weekends during a go-live phase of a project
    • Extended daily support, e.g. to midnight
    • Devised 24/7 *365 support, e.g. on selected or periods only


Whatever our customers require we will deliver, as Cryptomathic is in the business or building long-term relationships with satisfied customers.

Service
offerings


Cryptomathic provides a number of services relating to our secure server solutions:

Testimonials


White Papers

Access free resources

At the leading edge of security provision within its key markets, Cryptomathic closely supports its global customer base with many multinationals as longstanding clients.

  • WHITE PAPER

    Selecting the Right Key Management System

    A guide to selecting a solution that best address your needs

    READ WHITE PAPER
  • WHITE PAPER

    EMV Key Management - explained

    Lack of overview or trouble
    understanding EMV key management?
    EMV as seen from a crypto angle for all involved parties in acquiring and issuing.

    READ WHITE PAPER
  • WHITE PAPER

    Business & technical implications Regulatory standards Managing digital signatures

    Digital documents are increasingly commonplace in today's business world.

    READ WHITE PAPER
  • WHITE PAPER

    eIDAS Compliant Remote eSigning

    What is the most secure and user-friendly digital signing experience? Explore the key business advantages and the security requirements for remote e-signatures in accordance with eIDAS.

    READ WHITE PAPER
  • WHITE PAPER

    Key Management Compliance - explained

    Need to explore the complex world of crypto key management? Understand major aspects, including regulatory authorities, compliance schemes, audits, best practices and more.

    READ WHITE PAPER
  • WHITE PAPER

    Cloud Signing vs
    Smart Card Signing

    Which digital signature technology is most applicable for large organisations? Compare the security, usability and costs of different signature generation technologies.

    READ WHITE PAPER
  • WHITE PAPER

    Secure Mobile Transactions - fact or fiction?

    Are banking and payment apps adequately secure against today’s attacks? Understand the threat landscape and how an evolutionary security strategy can deliver long term protection.

    READ WHITE PAPER

Related content

About

About
Cryptomathic

White Papers

Access all
White Papers

Case Studies

Read all
Case Studies

Blog

Check out
our Blog